At American Express® it has always been our endeavour to continuously enhance the quality of our products and services. In order to be able to provide the best to our Cardmembers, your thoughts, experiences and concerns are important to us and we encourage you to share them with us. Should you have any ideas on how we can enhance your Cardmember experience, or if for any reason you are not entirely satisfied with any aspect of our products and services, we want to hear from you.

Call or Email

We are available 24 hours a day 7 days a week to provide you with any assistance you may need. Please allow us the opportunity to help answer your concerns and put matters right. Feel free to contact us at any time:

Customer Services

International Number: (+973) 17 557755

Local Number: (06) 520 5000

customer.contact@americanexpress.com.bh

Corporate Card Unit

International Number: (+973) 17 557243

Local Number: (06) 520 5060

cfeedback@americanexpress.com.bh

Platinum Services

International Number: (+973) 17 557788

Local Number: (06) 520 5055

platinum@americanexpress.com.bh

Write to us:

You also have the option to write to us in detail to the following address:

Mrs. Julia De Souza

VP Customer Experience & Operations

AMEX (Middle East) B.S.C. (c)

PO Box 5990

Seef District, Manama

Kingdom of Bahrain

We will acknowledge your letter as soon as we receive it confirming that we have shared your feedback with the relevant department or that we are investigating your concerns. If we are unable to resolve your complaints within 4 weeks, we will send you a written explanation of the status of your raised issue and the proposed solution. If you aren’t satisfied with our response, we shall advise you further on how to escalate your concern further within American Express.

We will do whatever we can to help resolve any concerns you have raised to us.

Should you not be satisfied with the final outcome, or if eight (8) weeks have passed since you initially raised your concerns without any action on the part of the Company, you can refer to the judiciary or Central Bank within 30 calendar days from the date of receiving a final response to the complaint or the lapse of the eight (8) weeks. The means of submitting a complaint to the Central bank are as follows:

In Bahrain and for all other countries other than those listed below:

Consumer Protection Unit at the Central Bank of Bahrain at

www.cbb.gov.bh/complaint-form/

or by calling (+973) 17547 789.

In the UAE:

Sanadak

Toll Free 800 SANADAK (800 7262325)

www.sanadak.gov.ae

In Jordan:

Financial Consumer Protection Department Central Bank of Jordan

Call on (+962) 0 64630301

Fax: (+962) 0 64602482

www.cbj.gov.jo.

Email address: fcp@cbj.gov.jo

In person to the Central Bank of Jordan, Branches: Irbid or Aqaba

Address: P.O. Box 37, Amman, 11118, Jordan