Reach out to us for any enquiries or to share your feedback
At American Express it has always been our endeavour to continuously enhance the quality of our products and services. In order to provide the best service to our Merchants; your thoughts, experiences and concerns are important to us and we encourage you to share them with us.
Should you have any ideas on how we can enhance your experience, or if for any reason you are not entirely satisfied with any aspect of our products and/or services, we would like to hear from you.
Contact your American Express Relationship Manager
Morocco & Tunisia
oms.na@americanexpress.com.bhOman & Yemen
oms.om@americanexpress.com.bhContact Numbers for American Express Authorisation Numbers
Bahrain
(+973) 1755 7700Egypt
(+20) 2 2480 1540Jordan
(+962) 6520 5005Kuwait
(+965) 2259 4400Lebanon
(+961) 1 977 833Libya
(+216) 71 840 680Morocco
(+212) 522 437 437Qatar
(+974) 4444 0770Saudi Arabia
(+966) 1 1 2926664Tunisia
(+216) 71 840 680UAE (Abu Dhabi)
8000 9730004UAE (Dubai)
8000 9730003Other Countries
(+973) 1755 7700FAQ
Email your American Express Relationship Manager with your request and we will be happy to assist you.
Email your American Express Relationship Manager with your request and we will be happy to assist you.
American Express will inform your point-of-sale terminal provider to configure your existing terminal, so you should be ready to accept our Cards. If your point of sale terminal has changed or if you have changed your banking relationship, please notify your American Express Merchant Relationship Manager to re-configure your terminal.
American Express will inform your point-of-sale terminal provider to configure your existing terminal, so you should be ready to accept our Cards. If your point of sale terminal has changed or if you have changed your banking relationship, please notify your American Express Merchant Relationship Manager to re-configure your terminal.
We pay businesses the net amount we owe; this means we deduct the Discount Rate on each transaction rather than asking for payments at the end of the month. We will offset any adjustments to the account, for example, credits, refunds, or chargebacks, before settlement.
We pay businesses the net amount we owe; this means we deduct the Discount Rate on each transaction rather than asking for payments at the end of the month. We will offset any adjustments to the account, for example, credits, refunds, or chargebacks, before settlement.
Contact American Express Authorisation Numbers. Be prepared to give your Merchant number, the Card account number, and the amount of the Charge.
Contact American Express Authorisation Numbers. Be prepared to give your Merchant number, the Card account number, and the amount of the Charge.
Do not confront the customer. Contact American Express Authorisation Numbers and ask for code 10 discretely.
Do not confront the customer. Contact American Express Authorisation Numbers and ask for code 10 discretely.
You can add additional locations digitally via Online Merchant Services, by clicking on “Add new outlet”. Alternativly, you can email your American Express Relationship manager with the Additional Location form and supporting documents.
You can add additional locations digitally via Online Merchant Services, by clicking on “Add new outlet”. Alternativly, you can email your American Express Relationship manager with the Additional Location form and supporting documents.
Useful Information & Downloads
No need to wait for forms and leaflets in the post. We've posted all of the forms on this website here.
To save you time, we've posted most of the forms and leaflets on this website right here, making it easy for you to download them. Many of these documents are in PDF format. You will need the free Adobe Reader software to view them.
Accept the Card
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