Questions
Answers
Q: How can I update/change information related to my American Express® Merchant Account (e.g. bank account, business name, address, phone number, etc.)?
A: Call our Establishment Services Group line on (+973) 17557799. Our representatives will be happy to assist you in completing your request.
Q: How do I set up my terminal to accept the American Express® Card?
A: Call your terminal provider to request that your terminal be programmed with your American Express® Merchant number, or call your local American Express Office.
Q: What products or services do you offer to Merchants that accept the Card?
A: We offer a variety of products and services to help grow your business, attract better customers and reduce your costs. They include items such as Free Promotional Materials plus fee-based products like terminals and marketing support programmes.
Q: How quickly will I be paid for my American Express® Charges?
A: American Express offers a number of payment frequencies. Most Merchants utilise twice weekly, which means that American Express will pay you for Charges two business days from the date that American Express® receives and processes the Charges.
Q: What phone number do I call for approval of a Charge when my terminal refers me to call for Authorisation?
A: Contact your local American Express Office or call (+973) 17 557700. Be prepared to give your Merchant number, the Card account number and the amount of the Charge.
Q: What should I do if I suspect a Card may be stolen or fraudulent?
A: Do not confront the customer. With the Card in hand simply contact your local American Express Office or call (+973) 17 557700. Select the other services option in the voice response system, then the Code 10 option. Be prepared to give your Merchant number and the Card account number.
Q: How do I add additional locations to my existing American Express® Merchant relationship?
A: Call American Express on (+973) 17557799 between the hours of 8am and 4.30pm, Sunday to Thursday. Our representatives will be happy to assist you in setting up additional Merchant locations.
Q: How should I respond to an American Express® Customer Service enquiry regarding a Charge?
A: Call American Express on (+973) 17557799 between the hours of 8am and 4.30pm, Sunday to Thursday. Our representatives will be happy to assist you in setting up additional Merchant locations.
Q: What should I do if my terminal displays a fault message?
A: Please call (+973) 17557799 to speak to the Establishment Services quoting the reference letter shown (which appears on the terminal screen after the telephone number).