This type of fraud occurs when a Card is physically stolen or is lost, and is then used by a criminal, posing as you, to obtain goods and services.
Safety Tips
- Always sign your new Card(s) as soon as they arrive.
- Always store your Card(s) in a secure place where you will immediately know it is missing “i.e. Home or Office safe”.
- Never leave your purse or wallet in your car unattended
- Never leave your Card(s) unattended in a bag, briefcase or jacket pocket in a public place, keep your bag or briefcase on your lap.
- Be careful not to place bags or briefcase under your seat in a restaurant/train.
- Always store statements & receipts securely. Once not needed destroy securely using shredding machine.
- Never leave your Card(s) or other valuables unattended in a hotel room or on the beach.
- Never store your Card(s) and your PIN number details in the same place.
- Never hand your Card to any one.
- Monitor your Card Account activity online to stay up to date and check for irregular activity.
- Call and verify the source of SMS messages or emails that you may receive from American Express asking for your Card number or details.
- Report a lost or stolen Card immediately.
If you lose your Cards or if your Card is stolen or if your Personal Identification Number (PIN) became available to any other person, inform American Express Middle East immediately by telephone on (+973) 17 557755.
Please provide American Express with a written notification within 3 days to the following address:
Mail to: AMEX (Middle East) B.S.C. (c)
P.O. Box 5990, Manama
Kingdom of Bahrain
Fax to: (+973) 17 557855.
Email to:customer.contact@americanexpress.com.bh
Our offices can be reached 24-hour a day to deal with instances such as these.