How to use your Chip and PIN Card
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Your Card will be inserted into a point-of-sale terminal that will obtain your information from the Card's smart chip. |
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In most cases, the terminal will prompt you to input your PIN to complete your purchase. Your PIN replaces your signature as proof of authorisation. |
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If you enter the correct PIN, your purchase is approved and you will receive the receipt. |
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Frequently Asked Questions
What happens if I enter my PIN incorrectly when making a Card purchase?
You have up to three attempts to enter your PIN correctly. Should you input your PIN incorrectly three consecutive times, your PIN will be locked for your own security. As long as you remember you PIN, you can unlock it by calling our 24/7 Customer Services on (+973) 17 557755 and selecting the "Card Chip and PIN Services" option. From there, you will be guided to unlock your PIN.
After your PIN is unlocked,you will be able to use your Card for purchases and ATM Cash Withdrawals immediately .
What if I forget my PIN?
Please call our 24/7 Customer Service on (+973)17 557755 and request for a PIN mailer to be sent to your billing address.
When will I receive my Chip and PIN Card?
You will receive your American Express Card about two to three working days after you set up your new PIN. You can set up your PIN today by calling (+973)17 557755 or by visiting www.americanexpress.com.bh/pinsetup and following the self-guided instructions.Please note that your current Card will be deactivated once you activate your Renewed Credit Card.
Will the PIN I enter for my Card purchases be the same PIN I enter for ATM transactions?
Yes.You have one PIN which you can use for any purchase or ATM transaction around the world. If you are an existing Cardmember, you can disregard your previous Express Cash PIN.
Will I ever need to sign for a transaction?
Some merchants may require you to provide your signature if their Point-of-Sale terminal is not chip-enabled. The magnetic strip on the back of your Card allows you to continue to use your Card at any merchant that welcomes the American Express® Card. However PIN-based transactions are now the new standard for secure Card transactions around the world.
I am an existing Cardmember. Can I continue to use my current Card?
If you are an existing American Express® Cardmember, your current Card will be deactivated once you activate your Renewal Chip and PIN Card.
Can I, as the Basic Cardmember, set up a PIN for my Supplementary Cardmembers?
Yes you may. As long as you have your Supplementary Cardmember’s PIN Setup ID, you may set up their PIN by calling (+973) 17 557755 or visiting www.americanexpress.com.bh/pinsetup However, please note that a Supplementary Cardmember cannot set up a PIN for a Basic Cardmember.
Will I ever need to enter my PIN for online purchases?
No. You do not need to enter your PIN for any purchase you make through an online retailer.
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